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Payment, Shipping & Returns

Payment, Shipping and Returns.

At Von Va Voom we like to be bright and clear, therefore you can find here everything about the payment methods accepted by us. If you are using an shipping adress from outside the EU, our system will deduct the Dutch VAT of 21% in the end of the checkout progress. 

Some keypoints about Von Va Voom.
  • Free shipping within the Netherlands on orders above €50,-
  • Free shipping towards Belgium and Germany on orders above €50,-
  • Worldwide secure shipping, parcels always have track and trace. 
  • Return addresses in the Netherlands, Italy and Germany. 
  • Worldwide accepted payment methods, like paypal and creditcards and for some countries even their own banking transfer system.  
  • We use different shipping companies for our parcels, depending on country. We use PostNL, DPD & DHL.
  • All orders placed and paid before 22:00 (amsterdam timezone) will be packed and shipped that same day! 

payment methods

To make ordering as easy as possible for everyone, we offer several payment methods. Not all payment methods are suitable for each country, if you miss a payment method that you believe really should not be missing, please do not hesitate to contact us. If you are logged into your account, you can redirect from your customer account to the payment page and complete your outstanding payment.

iDEAL:

iDEAL is an online payment method that forward safely to your own Dutch bank. This payment is not possible if you use a bank established outside the Netherlands. MultiSafepay performs on behalf of Von Va Voom the payments through iDEAL.. It may be that you see on your bank statement or email the name MultiSafepay, there will always be fed logo Von Va Voom. If your payment for any reason whatsoever is interrupted during the iDEAL process, you will receive one a payment link on your specified e-mail address, you can still complete your payment through this email.

Bank transfer:

If you choose bank transfer you will receive an e-mail after placing your order, this will have the invoice and payment details. 

Creditcard:

You can make your payment with your own creditcard at Von Va Voom. Ofcourse this all goes trough a secured connection, and we are tested often to make sure it stays safe. At the moment you can use the following creditcards at Von Va Voom; VISA, Meastro and Mastercard. You can select your creditcard provider in the last step during the checkout progress. 

Paypal:

Do not forget to include your order number, payments paid directly from Paypal (not through our website, but manually from your own PayPal environment, can not be processed without payment details!)  To make a payment using PayPal, you need a PayPal account. If you do not have a PayPal account yet, you can set one up here. Please remember we only accept Euro currency, and you always need to give the correct shipping adress in paypal as shipping adress. 

Bancontact 

Bancontact is a payment method to be used in Belgium. Payments are processed directly. 

Giropay

Giropay an German payment method. Payments are processed directly. 

Shipping.

Shipping costs

Shipped within the Netherlands on all orders from € 50, -and up = no shipping costs.
When shipping to Belgium or Germany all orders from € 50, - and up = free shipping.

1. Prices do not include shipping.
2. At the checkout you can choose from one or multiple shipping options. Mailbox Post has no track and trace. You receive these orders by regular mail. Packages are, if possible, be in the country of destination, track and trace, and there is always required a signature. The cost of a shipment abroad vary depending on the destination country and visible at the end of your order.
3. The total amount to be paid will be clearly indicate on the invoice.
5. Delivery is possible in almost all countries, if you do not see your country as shipping option please contact us.

Von Va Voom works for its shipments with MyParcel and PostNL.

We offer several shipping methods, during the checkout process, you will see the shipping options available for your order. On the product page of your item (s) you can see if an item is in stock. The rule comes almost everything in stock, but sometimes something even on the way to us. This is then mentioned on this page. In general, you can say that orders placed on working days before 17:00 are shipped the same day and offered the following business day rule in the Netherlands.

You can also use Same Day Delivery, if you're entire order is in stock and you place your order before 12:30 then you can expect your order that same evening between 18:00 and 22:00. Your order is trackable via GPS tracking what you will receive at your specified email address. Please acknowledge receipt of your order and make sure someone is present at the delivery address. Same day delivery is 5 days a week, excluding holidays. If you choose after 12:30 or on holidays or for this shipping option, the next available evening will be delivered your order. On days when Von Va Voom can not finish your order during oppikmoment put, we will not offer same day delivery and this option will not be visible during checkout.

delivery

1. All items (if available) will upon receipt of payment as soon as possible but no later offered within 7 days postNL.
2. If an item has a delivery time longer than 7 days or, for whatever reason, are not available, then Von Va Voom will be the buyer as soon as possible notify.
3. Buyer shall be entitled to terminate the agreement in the event that the delivery period exceeds the period of 30 days or when the item is out of stock, except when purchased already mentioned on the product page that it was a longer delivery time and / or a pre order.
4. If you have chosen a retrospective payment delivery will take place in accordance with the corresponding agreements.
5. For Paypal payments we are required to send the package to the address specified in PayPal and shipping address.
6. We do not ship to PO boxes, if you do a post office box, this is at your own risk.

The delivery of your order depends on the country in which the order is to be delivered.
The Netherlands generally applies that orders are being offered next business day after the day of shipping.
For Belgium and Germany applies a guideline that from day of shipment it takes around 1-2 working days to go over before the order is offered to you.
For England applies as a general guideline that from day of shipment, it takes around  1-4 working days for the parcel to be offered at your door.

For orders outside the Europe Union, the package will go through the customs of the destination country, this clearance process may take from 1 up to 30 days starting from the moment of arrival at customs. Sometimes you will already receive your order within a few days after shipment from Von Va Voom, but the delivery can be delayed depending on the time customs takes to clear your parcel. Please note that import duties can occur and you are responsible for any charges that may occur. Von Va Voom can not be held responsible. 

cancellation

1. Any order can be canceled up to 14 days after the invoice date.
2. VonVaVoom is entitled to refuse a buyer or terminate an order without stating specific reasons. If there is already paid will of course be credited with this.
3. Our general terms and conditions at any time in force.

Returns

1. Upon receipt of the items buyer has the right to return the articles, unused and in original packaging within 14 (fourteen) days. 14 days pass from the day of receipt of your order. Once you have, are indicated you want to send your item back, you again have 14 days to send the item actually returned.
2. If an item does not meet the expectations of the buyer, then it is possible for the buyer item to exchange or buyer can purchase amount (= invoice amount incl cost around shipment) will be refunded. Customization, including also understood pre orders are excluded.
3. We ask in advance Copper and within 14 days of receipt of the article contact your account or any of the other contact options as shown on the website.
4. Buyer clearly stated the article, order number and desired solution. You can use the European withdrawal form. This can be found here.
5. Von Va Voom determines whether a returned item in used or unused condition and wrong or return is acceptable.
7. Buyer is responsible for the cost and the risk of a return.
8. Von Va Voom, your total invoice amount as soon as possible but no later than within 14 days, starting on the day of termination of your return, to pay you back the same way we have received your payment, repayment on another account than payment of which is for security reasons can not be reached unless it can be clearly demonstrated that this bill is in the name of the buyer.
9. Custom-made items can not be returned unless there is something wrong with what was not mentioned beforehand. By customization includes pre-orders, these are indeed specially for you.
10. Returns can also be reported through your account. Please log in above and select the appropriate order, then you can sign your return and we will automatically receive notification of this.

As customer you are responsible for the costs of the return shipment. Send the return, if required because of high value, with extra insurance. Return shipments are your own responsibility, we cannot take responsibility for missing packages, if you use a tracking option on your shipment you can follow your parcel untill it arrives with us. 

If you return your order from a country outside the EU we can’t take responsibility for the payment of the import duties. Therefore we kindly request you to write ‘Pre importation’ on the invoice. Please put the invoice in the plastic cover and attach the invoice to the package. This is an aid, unfortunately not a guarantee. If we need to pay import duties in order to receive your return, we will deduct these costs from your refund.

Our return addresses are:


Main return address in the Netherlands
Von Va Voom
Parallelweg 9
7341 DL Groenlo
Netherlands

If you are in Germany, you can use our Germany return address:
Von Va Voom c/o SB Supply DACH GmbH
Lise-Meitner-Straße 18
Vreden, 48691 
Germany

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